Support

It is possible that a firewall at your organization blocked the email that confirms your registration on Florida Certification Board’s Online Education Platform. We will have to manually ‘confirm’ your registration; then you will be able to log in to your account with the username and password you created. Please do not create multiple accounts. Rather, send an email to support@flcertificationboard.org with your full name and a request for your manual registration confirmation.


The Florida Certification Board has two systems with account logins – one for certification purposes and one for online education. These two systems are completely separate and require separate accounts. It is possible that you have an account on our main certification site and are trying to use that user name and password. You will need to create an account on this website to access the courses. If this is not the issue, please send an email to support@flcertificationboard.org with your full name and request assistance.


If you know your user name but not your password, please click on “Forgot Password” in the Login box to change your password and access the site. If you forgot both, we can retrieve your username, but not your password. Please send an email to support@flcertificationboard.org with your full name and a new password that it can be entered into your account. Your new login information will be emailed to you.


The course modules retain your place. When you access the module at a later date, the system will ask if you want to “Resume” where you left off. When you click “Yes,” the module will begin where you left off. If you click “No,” the module will start at the beginning and you will lose your place.


All of the courses on this site have a new configuration. The learner must go through the course sequentially and complete the modules, quizzes and activities in their entirety in order to open up access to the next part of the course. If the next section of the course is not yet available, you will need to revisit the module or activity that you are in to ensure all of the required actions are completed. If you need assistance, please send an email to support@flcertificationboard.org with your full name and the full name of the course. For example, please do not say “the Baker Act course” as there are many Baker Act courses.


The current FCB Online Education Platform software retains a copy of each Certificate of Completion earned in your account. For Certificates of Completion that pertain to courses taken before September 2019, please send an email to support@flcertificationboard.org with your full name and the full name of the course you completed in order to receive a Certificates of Completion. There may be instances in which we cannot obtain a former Certificate; in those cases, we will (after verifying course completion) send an email verification that you completed the course and were awarded continuing education credits or hours.


Please send us an email at support@flcertificationboard.org or to speak with a technical support specialist by phone, call 850-222-6314.

Last modified: Thursday, October 31, 2019, 7:33 PM